We at Fusion of Color do everything we can to ship your order correctly, but mistakes do happen. If you receive an item that was not what you ordered, please notify us immediately and will will rectify the problem at our expense. If you receive a damaged item, please contact us immediately. Save all the packaging material, you will be asked to ship back all the packing material with the original labels and package contents so we can file an insurance claim with USPS. We offer a 15 day money back guarantee on damaged items, excluding shipping costs. Returns must be received by us within the 15 days of original order to qualify.